Phone Operator/Pre-Registration Clerk @ Haik Humble Eye Center


*No phone calls, please. Apply online only. Please include resume attachment.*

Busy ophthalmology and optometry practice seeking a full-time Patient Pre-Registration Clerk/ Phone Operator in West Monroe, Louisiana. This is a full time position working behind the scenes and speaking on the phone. This position is responsible for reviewing upcoming appointments and ensuring all information is accurate and prepared; as well as answering a large volume of incoming phone calls to the practice and making a large volume of outgoing calls. Communicating with patients and team members in a professional and courteous manner at all times is required. Responsible for managing personal patient information in a secure and confidential manner ensuring all communications, both verbal and visual, comply with HIPAA regulations.



  • Fast learner with ability to use practice management system accurately and efficiently; ability to multi-task ( i.e. reviewing charts and printing documents while operating telephone)
  • Ability to maintain high inbound and outbound telephone call volume on a daily basis. Ability to control patient conversations efficiently to achieve deadlines for appointment registration process, while maintaining customer service standards
  • Transfer incoming calls to the appropriate resources
  • Utilize healthcare software to record phone messages and follow up with messages in a timely manner
  • Highly organized and diligent in ensuring all attempts are made to obtain registration information from patients prior to their appointment
  • Obtain necessary insurance information from patients to ensure pre-verification of benefits
  • Demonstrates required skills and adapts to new technologies
  • Manages personal patient information in a secure and confidential manner ensuring all communications comply with HIPAA regulations.
  • Completes all daily reporting requirements as assigned by direct supervisor
  • Attends all scheduled departmental and all-staff meetings
  • Performs other duties as assigned


Skills and Abilities:

  • Superior verbal communication
  • Cheerful and enthusiastic
  • Excellent customer service and communication skills
  • Empathetic personality with concern and respect for patient’s needs
  • Ability to work as a team member
  • Strong data entry and typing skills
  • Ability to work efficiently and multitask with accuracy in a fast-paced environment
  • Great attention to detail
  • Comfortable handling a large volume of incoming telephone calls on a daily basis
  • Comfortable sitting throughout the day


Job Type: Full-time

Hours: 8 am to 5 pm, Monday through Friday

Must be available to work Saturday as needed

Competitive benefits available for full-time employees

Required education:

  • High school diploma or equivalent

Required experience:

  • Previous experience in a professional office or medical office environment (1 year or more)
  • Customer service experience preferred


*No phone calls will be accepted. Apply online. Please include resume attachment.*


This job is open at the following location:

Haik Humble Eye Center- 1804 N 7TH ST - WEST MONROE, LA, 71291